Manning the Decks
The Spring of 2014 was a busy time at Upbring, the new Lutheran Social Services of the South, as a new compliance crew was preparing for our second Commission on Accreditation of Rehabilitation Facilities (CARF) Accreditation.
Anticipation of an accreditation survey can be overwhelming. Ours was no exception. The compliance department at Upbring – which consists of a team of two – was seeking accreditation for 18 offices and three programs located across Texas. Upbring is extremely appreciative that Demereal Owens, Vice President of Compliance, joined the organization with 30 years of experience in the accreditation process and had approximately 10 months to prepare for our CARF survey.
Getting Everyone On Board
Once we submitted our intent to survey – CARF Champions were selected and assignments made. Next, it was time to batten down the hatches and prepare for the survey to begin. Our Upbring crew assembled comprehensive information packets for the six surveyors who would travel across the state. Not long after, documentation began to flow in from the various offices and programs.
After the accreditation process was completed, CARF provided a Quality Improvement Plan directed at program areas that needed strengthening. CARF standards are a valuable tool for Upbring.
One improvement we’ve already implemented has been the assembly of a Health and Safety Committee. This group is responsible for ensuring that safety checks are in place across Texas, and there is an easy system in place for our constituents to reach out with complaints or concerns they have. In addition, Upbring will continuously evaluate the data to make improvements.
When CARF returns in two years, we know the accreditation process should be smooth sailing for Upbring.
Learn more about CARF at Upbring.