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June 16th

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IT Support

The IT department manages the network, computers, servers, printers, and company mobile devices. Any employee may contact us any time for any problem by using the help desk ticketing system to request help.

Company Intranet (HopeNet): HTTP://HOPENET

HELP DESK TICKETING SYSTEM

Website: http://ithelpdesk:9675/helpdesk/ or via the http://hopenet then click the Help Desk Ticket button
Email: Help Desk: [email protected]

 

PHONE NUMBER

Help Desk Phone Number: 512-706-7570
Corporate Main Number: 512-459-1000

ADDRESS

I.T. Department
8305 Cross Park Drive
Austin, Texas 78754

OFFICE HOURS

Monday through Friday
8:00 AM to 5:00 PM Central

Remote Access

Before downloading the VPN please review the Upbring Remote Access Policy for information and standards on connecting to the Upbring network and security standards for computers that are allowed to connect to the Upbring network. All users connecting to the Upbring network are subject to the IT Acceptable Use Policies. Any user found to have violated the terms of use may be subject to loss of privileges or services and other disciplinary action.

To access internal servers on our network, you need to install a VPN client on your computer and configure it to connect to Upbring.

First, download the Cisco AnyConnect Client (download link) and install it on your computer.

Once it’s installed, simply enter vpn.upbring.org (vpn.lsss.org will still work) as the address to connect to, enter in your Upbring login and password, and you should be connected.

Contact IT

Need more assistance? Please contact us

IT Support

We understand that computer problems occur at any time and any location. For assistance, please email the IT support desk.

In order to connect to your machine remotely, please make sure that you have installed the Kaseya Agent

 

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